Welcome to Altered Genos LLC: Thank you for shopping with us. We are dedicated to delivering your purchases in a timely and efficient manner. This Shipping Policy outlines the procedures and guidelines for shipping products ordered from our website,
Shipping Options and Delivery Times:
  • Standard Shipping: Estimated delivery within 2-4 weeks.
  • Expedited Shipping: Available for an additional fee, with an estimated delivery within 1-3 weeks.
  • International Shipping: We also ship internationally. Delivery times vary based on destination.
Order Processing:
  • Orders are typically processed within 1-2 business days.
  • But during peak seasons or sales, processing times may be longer.
Tracking Your Order:
  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your order's progress on our website or directly through the carrier's website.

Β Delivery Policy:

  • Delivery times are estimates and commence from the date of shipping, rather than the date of order.
  • We are not responsible for delays caused by shipping carriers, customs clearance, or other factors outside our control.

International Shipments:

  • Customers are responsible for any customs and import taxes that may apply in their country.
  • We are not responsible for delays due to customs.

Damaged or Lost Orders:

  • If your order arrives damaged or is lost during shipping, please contact us immeditately at
  • We will work with you and the shipping carrier to address the issue.

Β Changes or Cancellations:

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been shipped, we cannot cancel it.

Contact Us:

    For any questions or concerns regarding shipping, please contact us at