SHIPPING

Welcome to Altered Genos LLC: Thank you for shopping with us. We are dedicated to delivering your purchases in a timely and efficient manner. This Shipping Policy outlines the procedures and guidelines for shipping products ordered from our website, www.alteredgenos.com.

• Standard Shipping: Estimated delivery within 2-4 weeks.
• Expedited Shipping: Available for an additional fee, with an estimated delivery within 1-3 weeks.
• International Shipping: We also ship internationally. Delivery times vary based on destination.

• Orders are typically processed within 1-2 business days.
• But during peak seasons or sales, processing times may be longer.

• Once your order is shipped, you will receive a confirmation email with a tracking number.
• You can track your order's progress on our website or directly through the carrier's website.

 Delivery Policy:

• Delivery times are estimates and commence from the date of shipping, rather than the date of order.
• We are not responsible for delays caused by shipping carriers, customs clearance, or other factors outside our control.

International Shipments:

• Customers are responsible for any customs and import taxes that may apply in their country.
• We are not responsible for delays due to customs.

Damaged or Lost Orders:

• If your order arrives damaged or is lost during shipping, please contact us immeditately at info@alteredgenos.com.
• We will work with you and the shipping carrier to address the issue.

 Changes or Cancellations:

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been shipped, we cannot cancel it.

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